From the Tech Support Inbox

This weeks' blog post will go over some of the common, but easily fixable issues that OneEach technical support comes across on a daily basis.

Pasting Formatted Text

“I'm trying to edit this page and no matter what I do, the fonts don't look right and I can't resize anything. Help!”

This is usually the result of text and / or images being pasted into the page's rich text editor. When, and if, you paste formatted text from other sources -- such as a web page, or Microsoft Word, or Apple Pages -- into the web page you are editing, that sometimes (usually) results in malformed HTML that is not readily editable.

What does 'malformed' mean in this context? First, let's understand what HTML is. 'HTML' stands for Hypertext Markup Language. It's a standardized system for putting codes in plain text files, that tell a web browser how to display a page – what fonts, colors, and images to use, how to format them, and how they should behave.

A simple example of this is how HTML makes something boldfaced. You would see boldface text like this in your web browser:

   This is bold text

But if you were to edit the HTML file and look at the HTML code, you would see the text bracketed by what are called tags, like this:

   <strong>This is bold text</strong>

So the '<strong>' code starts the boldfacing tag and '</strong>' ends it. Malformed HTML happens when for some reason, the codes are incomplete or wrong. In this example, it might be if the closing tag wasn't there, or was spelled '</stron>'.

We recommended that when creating a web page on your site, you type in the text directly, or if you are cutting and pasting, paste the text into Notepad (MS Windows) or TextEditor (Mac) before you paste it into your site's editor, to 'clean' the text.

The Invisible Page

“I can see the text and images when I view the web page, but they aren't visible when I try to edit them.”

This usually happens when there's a very minor bit of malformed HTML – the page can still display, but the editor can't render it.

Fortunately the editor itself can trap some of these errors and fix them. When editing a page, click the 'Disable rich text' link directly below the Body field to disable the rich text editor. (See the image to the left.) The editing features of the Body field will disappear and you will see the underlying HTML code for the page. Now click 'Enable rich text'.

The rich text editor will attempt to process the page's HTML, and in most cases, the text will now display in the editor, and you can edit it.

Image Orientation

“When I upload an image and insert it into a page, the saved web page shows the image sideways! How do I fix this?”

When a digital camera takes a picture and creates an image file, it stores information about the picture along with the actual image – this is called 'Exif' data. Exif data includes the type of camera that took the picture, the picture's resolution, the image's orientation, and other information.

When the camera fails to save the orientation data, the image may look fine on your computer, but not on your web browser because web browsers look for that orientation information and use it to determine how to display the iamge.

The solution is to set the oriention yourself. You need to load the image into a photo editor -- almost any photo editor -- and change the image orientation.

  1. Load the image into the editor.
  2. Rotate it ninety degrees to the left or right. Direction doesn't matter here.
  3. Save the image.
  4. Rotate back to the way want it to appear.
  5. Save it again.

When you re-upload the image, the image will appear with the correct oriention.

Block Not Editable

“I tried to edit a block in my site's footer and I get the message 'his field has been disabled because you do not have sufficient permissions to edit it.' I need to change the information in that block. How do I do that?”

When you see that message, it means the block contains program code and it has to be changed by OneEach. Just submit a support request at, and we will make any change you need.

Also, even if you can edit a block, a good general rule is to only edit blocks you created. Otherwise you may undo someone else's work, or cause the site to display in a way it was not intended to.

So that's a quick look at some of the the common, but easily fixable issues that OneEach technical support encounters. Thanks for reading!